Witcom Rates Policy
Rates Policy
January 2021
Witcom Telecommunications Pty Ltd (WITCOM, we, us, our), ABN 11 125 770 961
www.witcom.com.au (WITCOM, we, us, our)
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reading them.
Rates Introduction
13/1300/1800 Inbound Services Rates
We do not publish standard rates as we customise rates for each individual customer based on calling patterns
and where calls are terminated.
Our rates are tailored to your inbound calling profile, this enables us to provide our best pricing rate profile.
For further information with pricing please call 1300 WITCOM.
Pricing Benefits Include
Zero flag fall
Per second charging
Fast Set up
Tailored Rates
25 years of 13/1300/1800 telecommunications experience
13/1300/1800 numbers
13/1300/1800 inbound services are effectively a call redirection system. When a customer calls a
13/1300/1800 number they are routed to your designated phone number which is typically a standard PSTN
number, 039626.XXXX.
Calls can be routed in many ways. Features are listed below.
Features
The network Witcom Telecommunications Pty Ltd connects to is one of the most technically advanced in
Australia and features the following:
Exchange Service Area Routing
Time of Day Routing
Australia Wide Routing
Day of Week Routing
State Based Routing
Call Splaying
Call Overflow
Witcom Rates Policy
Exchange Service Area Routing
Calls originating in Exchange Service Areas (ESA) can be routed to various answering points
Time of Day Routing
Calls could be routed to different destinations according to the time of day
Australia Wide Routing
Australia could be viewed as one geographic zone. Therefore, all calls originating in Australia are routed to the
same answering point
Day of Week Routing
Calls could be routed to an answering point on Monday to Friday and then another answer point on weekends
State Based Routing
Each State is viewed as a separate geographic zone. Calls originating in each state are therefore treated
differently to the other states and can be routed to different answering points by State
Call Splaying
Calls are shared between answering points depending on resources available at each answering point
Call Overflow
If the answering point is busy or there is no answer or if there is network congestion preventing calls being
connected, calls could be diverted to an alternate answering point
