Witcom Privacy Policy

WITCOM Pty Ltd, Privacy Policy 202010

October 2020

Witcom Telecommunications Pty Ltd (WITCOM, we, us, our), ABN 11 125 770 961

www.witcom.com.au (WITCOM, we, us, our)

The WITCOM ‘Compare and Save’ web site service feature is not intended to be used by existing WITCOM

customers.

Please note the completion or use of our web-based service(s) by you does not constitute WITCOM’s

acceptance of you as a customer or for us to act on your switching request. It is solely at WITCOM’s

discretion whether to act in any manner or accept your application for switching (porting) your 13/1300

service to WITCOM.

WITCOM provides the material on its website for informational purposes only.

By using this website, you agree to the following terms and conditions, privacy policy and acknowledge reading

them.

Operational Statement

WITCOM promotes a web-based service(s). The ‘compare and save’ service is intended such that a consumer

(you, your), can call us or fill out our ‘COMPARE & Save on your 13/1300 telco bill’ web lead form on our web

site, www.witcom.com.au, to inform you that 13/1300 inbound telco services savings may be available to you.

The WITCOM service is free for your personal use and you are subject to our Terms and Conditions.

Please note the completion or use of our web-based service(s) does not constitute WITCOM’s acceptance of

you or your switching request. It is solely at WITCOM’s discretion whether to accept your application to switch

(port) your 13/1300 service to WITCOM.

The promoted service uses various Sources of Information, further clarification please read our Terms and

Conditions policy.

The promoted estimated saving(s) is preliminarily calculated and relates to call costs only which we need to

confirm by checking your bill. Please note any added savings on your current network costs will also require us

to check your bill. WITCOM at its own discretion may not require your bill to be checked and confirm the

promoted savings and proceed with your switching request.

If you complete our web lead form and select to ‘click to switch’ to Witcom we may complete the appropriate

internal checks to determine whether we can make the savings based on your information provided. If

WITCOM is satisfied it will then perform your request to switch your nominated 13/1300/1800 inbound service

number to WITCOM. Please read our Privacy Policy and this Terms and Conditions Policy.

Once this switching process, porting, is completed WITCOM will begin to receive call records for the billing

requirements regarding your service allowing us to send you a monthly bill. You may also receive a final bill

regarding this service from your previous 13/1300/1800 provider. This may relate to calls in the period before

the switch to WITCOM, charges relating to previous account balance and or terms of your engagement with

the previous provider.

Witcom Privacy Policy

WITCOM Pty Ltd, Privacy Policy 202010

If your web form is not complete or we need to clarify information, we may contact you by using the

information provided by you to confirm details we require to fulfill a smooth porting of your 13/1300 services

to WITCOM.

If at any time, you decide you do not wish to receive marketing communications from WITCOM just let us

know by calling us on 1300 123 837 or emailing us at admin@WITCOM.com.au

Introduction

WITCOM is committed to the protection of your personal information. WITCOM is subject to the requirements

of the Telecommunications Act 1997, the Privacy Act 1988, the Telecommunication Industry Ombudsman

Scheme and relevant industry codes.

WITCOM is bound by the National Privacy Principles which are the basis of the WITCOM’s Privacy Policy

Statement. The Policy is designed to ensure that your personal information is protected.

The protection of your personal information is something that WITCOM takes seriously. From time to time and

for any reason we may revise this Policy and our information handling practices. This document will be

updated to reflect any changes made and we will publish the revised policy on our website.

Personal information - what information we collect

We primarily collect and hold personal information about you when you complete our web lead form. This

enables us to provide a sales lead related services to you, inform you of different product offerings and to

comply with our legal and regulatory obligations. The kind of personal information that we may collect from

you and hold includes:

 Company name

 Your name

 1300 terminating number, office number and/or your mobile number

 Contact email address

 13/1300/1800 number

 Current carrier

 Estimated billing information

 An uploaded bill

How we collect personal information

We collect personal information in the following ways:

 customer survey or market research activities

 the marketing of our WITCOM service

 your enquiries; and

 our website (including information you enter onto our website). Please see the “Collection of

personal information through website activity” for more information.

We typically hold the personal information we collect on electronic databases.

Collection of personal information through website activity

We collect the personal information that you enter onto our website when you use our enquiry form. We may

also collect non-personally identifiable information (such as your and browser details) or in some

circumstances personal information about you when you interact with us online via external social media

Witcom Privacy Policy

WITCOM Pty Ltd, Privacy Policy 202010

platforms (e.g. Facebook or Twitter). Any personal information that we may collect from social media

platforms is determined by the privacy settings of your account within the social media platform (that is, the

extent to which your personal information is publicly available on the social media platform) and the content

of your post.

Our website may include pages that use Cookies which are small amounts of data sent by our website and

other third parties and stored on your computer’s hard drive. This allows our servers to recognise your

computer when you visit our website in the future. Cookies do not identify you as an individual although they

do identify your browser type, the operating system you are using, the web page you visited, your internet

service provider and your State location. WITCOM’s website uses Google Analytics, a web analytics service

provided by Google, Inc. (“Google”). Google Analytics also uses Cookies to help the website analyse how users

use the site. The information generated by the Cookie about your use of the website (including your IP

address) will be transmitted to and stored by Google on servers in the United States. Google will use this

information for the purpose of evaluating your use of the website, compiling reports on website activity for

website operators and providing other services relating to website activity and internet usage. Google may

also transfer this information to third parties where required to do so by law, or where such third parties

process the information on Google’s behalf. No personal information is collected or transmitted to Google. By

using WITCOM’s website, you consent to the processing of data about you by Google in the manner and for

the purposes set out above.

You can configure your internet browser to accept all Cookies, reject all Cookies or notify you when a Cookie is

sent. If you refuse the use of Cookies in this way you may not be able to see the full functionality of WITCOM’s

website. Please refer to your internet browser’s instructions or help screens to learn more about these

functions.

To assess the effectiveness of our website design and layout, as well as monitor traffic to the website we may

contract with third parties to collect statistical data. However, no personal information is collected during this

process.

How we use personal information

We collect, hold and use your personal information for our normal business operations and activities,

including:

 communicating with you;

 facilitating responses to your enquiries or complaints;

 conducting consumer surveys;

 gathering and aggregating information for statistical and modelling purposes, including customer

segmentation processes;

 in assessing performance and compliance

We also use your personal information to provide you with information on products, services that we, or third

parties offer, offers, competitions and other marketing information that we consider may be relevant to you or

that you might be interested in, even after you cease acquiring services from us.

You can tell us if you do not want to receive such information by contacting us on 1300 123 837 or emailing us

at admin@WITCOM.com.au.

When we disclose personal information

We may disclose your personal information to third parties that help us provide services to you. We take

reasonable measures to ensure that the organisations that we disclose personal information to are bound by

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WITCOM Pty Ltd, Privacy Policy 202010

confidentiality and privacy obligations in relation to the personal information. Third parties that we may

disclose your personal information to include:

 Partner contractors, suppliers and agents who assist in providing products and services to you

 other organisations who in conjunction with us provide the services

 related bodies corporate

 Government agencies, regulatory authorities, or enforcement bodies (e.g. Australian Federal Police)

where required or authorised by law

 Our professional advisers we engage to ensure the integrity of our operations

Cross-border disclosure of personal information

Our current operations are such that your personal information is NOT being sent to any third parties located

overseas for marketing purposes. Your personal information may be sent by WITCOM’s Wholesale Carrier(s)

for business reasons such as the fulfilment of back office operations.

How we hold and keep secure personal information

We are committed to keeping secure the personal information you provide to us. We take precautions to

protect the personal information we hold about you from misuse, loss, interference, theft and from

unauthorised access, modification or disclosure.

Our security measures include, but are not limited to;

 educating our employees about their obligations regarding your personal information

 ensuring our employees and outsourced service providers use passwords when accessing our systems

 using secure networks or encryption when transmitting electronic customer data

 storing personal information in secure data centres

How we handle requests for access to personal information

You can request, access to details of the personal information that we hold about you at any time which we

will provide to you free of charge, by contacting:

Attention: Privacy Officer

Postal Address: WITCOM, PO Box 475, IVANHOE VIC 3079

Email: admin@WITCOM.com.au

Phone: 1300 123 837

We will respond to any such request for access as soon as reasonably practicable and in any event will

acknowledge receipt within three business days of receiving your request. We may require you to set out the

request in writing. Wherever possible and practicable, we will provide with you a copy or details of your

personal information in the manner requested. Otherwise, we will work with you to find a mutually agreed

alternative. If, after exploring all options, we cannot provide you with access to the information in the form

requested, we will provide a written statement setting out our reasons.

We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate,

complete, up to date and relevant. If we determine that information we hold about you is no longer required,

we ensure it is destroyed.

We may not be able to provide you with the services you are seeking if you provide incomplete or inaccurate

information. If you believe the personal information we hold about you is inaccurate, incomplete or outdated,

please contact us using the details listed above so that we can correct it.

Witcom Privacy Policy

WITCOM Pty Ltd, Privacy Policy 202010

Privacy complaints and procedure

Should you have a privacy complaint or want to report a breach by WITCOM of the Australian Privacy

Principles, we encourage you to inform us so that we can have the opportunity to remedy the issue and find a

solution. You can do this by contacting:

Attention: Privacy Officer

Postal Address: WITCOM, PO BOX 475, IVANHOE VIC 3079

Email: admin@WITCOM.com.au

Phone: 1300 123 837

We will aim to resolve your complaint within five business days from when we receive your complaint. There

may be times when we need a bit longer to investigate the complaint and respond to you but we will contact

you within five business days to give you an update and let you know when we think we’ll find the answer or

solution. We will also confirm how frequently you would like to be updated moving forward.

We will get back to you by phone unless you have told us you would prefer us to respond in writing. When we

respond to your query or complaint, we will ask you to let us know whether you are satisfied with our

response within 10 business days. If we don’t hear back from you within this time, we will assume the matter

has been resolved satisfactorily.

If you are unsatisfied with the handling of your complaint, you may lodge a complaint with the Office of the

Australian Information Commissioner (“OAIC”). For more information about making a complaint to OAIC, visit

http://www.oaic.gov.au/privacy/making-a-privacy-complaint.